Shipping Charges and Terms
* Australia *
Aramex (Fastway) Couriers
Description of the service:
- All deliveries trackable on www.fastway.com.au using the supplied tracking number.
- They DO NOT deliver to PO Boxes or Parcel Lockers.
- In the event that you are not home at the time of the delivery goods will be returned to the courier depot or could be taken to a local parcel connect agent. An alternate location, time for delivery or collection from a depot must be arranged. Charges may apply to redirect your parcel.
- Fastway will only attempt delivery twice. If you are not available when they attempt a second delivery (on a day/ location nominated by you) then the parcel must be collected from their depot.
- Failure to contact Fastway for a re-delivery or collect the parcel from a depot will result in the goods being returned to us within 10 days and you forfeit your shipping fees.
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This service includes signature on delivery and compensation in full the event of loss or damage of goods.
- WARNING: Should you choose to authorise Fastway to leave goods without a signature then you forfeit right to compensation in the event of goods going missing.
Delivery Times:
- East Coast Australia & Capital Cities 1 - 5 Working Days
- Other Areas Allow up to 10 Working Days
Charges:
Small Satchel - $14.00
Medium Satchel - $19.00
Large Satchel - $23.00
Australia Post
Description of the service:
- All deliveries trackable on www.austpost.com.au using the supplied tracking number unless specfied.
- They deliver to PO Boxes and Parcel Lockers.
- In the event that you are not home at the time of the delivery, goods may be left at your premises unattended. If you do not want this to happen please select a signature on delivery option.
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All satchel services offered include full compensation in the event of damage or loss of goods but we will need to follow the Australia Post procedures to claim the insurance. We will need customer co-operation in this event.
- If you select signature on delivery the delivery driver cannot leave the parcel at your address without getting a signature. If you are unavailable at the time of delivery your parcel will be taken to the nearest Post Office for collection. You will need a photo ID when you collect your item.
- Failure to collect the parcel from the Post Office within 10 days will result in the goods being returned to us and you forfeit your shipping fees
- WARNING: Should you choose an option that does not have tracking then you forfeit the right to compensation in the event of goods going missing or are damaged.
Delivery Times:
- Standard services typically 1 - 5 working days but can take up to 10 working days.
- Express services typically take 1 working day within the "Next Business Day Delivery Guarantee Network" which encompasses most major Australian capital cities and outlaying regions. Outside these areas 1 working day delivery is NOT guaranteed but usually is quicker than standard post services. See the Aussie Post website for more details.
Charges:
DL Letter (no Signature) - $1.60
DL Letter (with Signature) - $6.50
Large Letter (No Tracking) - $4.30
Large Letter (Tracking) - $7.60
Small Standard Satchel (with Cover but no Signature) - $11.00
Small Standard Satchel (with Signature) - $14.00
Medium Standard Satchel (with Cover but no Signature) - $14.00
Medium Standard Satchel (with Signature) - $19.00
Large Standard Satchel (with Cover but no Signature) - $19.00
Large Standard Satchel (with Signature) - $22.00
Extra Large Standard Satchel (with Cover but no Signature) - $23.00
Extra Large Standard Satchel (with Signature) - $26.00
Small Express Satchel (with Cover but no Signature) - $14.00
Small Express Satchel (with Cover and Signature) - $17.00
Medium Express Satchel (with Cover but no Signature) - $19.00
Medium Express Satchel (with Cover and Signature) - $22.00
Large Express Satchel (with Cover but no Signature) - $23.00
Large Express Satchel (with Cover and Signature) - $26.00
Extra Large Express Satchel (with Cover but no Signature) - $30.00
Extra Large Express Satchel (with Cover and Signature) - $33.00
Australian Orders Over $150
Fastway/Aramex - FREE!
DISCOUNTED Aussie Post as follows -
Aussie Post Standard Satchel (with Cover but no Signature) - FREE
Aussie Post Standard Satchel (with Signature) - $3.00
Aussie Post Express Satchel (with Cover but no Signature) - $5.00
Aussie Post Express Satchel (with Signature) - $8.00
* New Zealand *
EMS Courier Service
Description of the service:
- All deliveries trackable using the supplied tracking number.
- No PO Box addresses
- Failure to collect the parcel will result in the goods being returned to us and you forfeit your shipping fees.
- Insurance cover up to AUD$100.00 only.
Delivery Times:
- Standard services typically 5 - 10 working days but can take up to 30 working days.
Charges:
1 kg Standard International Satchel (with Insurance) - AUD$30.00
2 kg Standard International Satchel (with Insurance) - AUD$40.00
3 kg Standard International Satchel (with Insurance) - AUD$50.00
5 kg Standard International Satchel (with Insurance) - AUD$65.00
Standard Postage Networks
Description of the service:
- All deliveries trackable using the supplied tracking number.
- Failure to collect the parcel will result in the goods being returned to us and you forfeit your shipping fees.
- Insurance cover up to AUD$100.00 only.
Delivery Times:
- Standard services typically 10 - 15 working days but can take up to 60 working days.
Charges:
0.5 kg Standard International Satchel (with Insurance) - AUD$20.00
1 kg Standard International Satchel (with Insurance) - AUD$30.00
2 kg Standard International Satchel (with Insurance) - AUD$40.00
5 kg Standard International Satchel (with Insurance) - AUD$60.00
* USA, Canada, UK & Europe *
EMS Courier Service
Description of the service:
- All deliveries trackable on www.dhl.com using the supplied tracking number.
- No PO Box addresses
- Failure to collect the parcel will result in the goods being returned to us and you forfeit your shipping fees.
- Insurance cover up to AUD$50.00 only.
Delivery Times:
- Standard services typically 5 - 10 working days but can take up to 30 working days.
Charges:
1 kg Standard International Satchel (with Insurance) - AUD$65.00
2 kg Standard International Satchel (with Insurance) - AUD$95.00
3 kg Standard International Satchel (with Insurance) - AUD$165.00
5 kg Standard International Satchel (with Insurance) - AUD$220.00
Standard Postage Networks
Description of the service:
- All deliveries trackable using the supplied tracking number.
- Failure to collect the parcel will result in the goods being returned to us and you forfeit your shipping fees.
- Insurance cover up to AUD$100.00 only.
Delivery Times:
- Standard services typically 10 - 15 working days but can take up to 60 working days.
Charges:
0.5 kg Standard International Satchel (with Insurance) - AUD$30.00
1 kg Standard International Satchel (with Insurance) - AUD$50.00
2 kg Standard International Satchel (with Insurance) - AUD$70.00
5 kg Standard International Satchel (with Insurance) - AUD$100.00
